Our Product
Buy Tea Online in Santa Monica, California
At Hayami Signature Roast, we believe every cup should feel like a small ritual, whether you're starting your morning with our freshly roasted beans or looking to buy tea online in Santa Monica, California, for a quiet afternoon reset. We take the exact same care in selecting our artisan teas as we do our signature coffee, making sure every leaf delivers a rich, restorative brew straight to your door. Dive into our full range of offerings below and discover your next favorite daily pour.
At Hayami Signature Roast, we understand that exploring our selection of premium coffees may raise a few questions—and that's completely natural. We've assembled this resource to address the most common inquiries we receive, ensuring you have all the information needed to make informed decisions about your coffee experience. Our team is genuinely committed to your satisfaction, and if you don't find what you're looking for here, we warmly invite you to reach out directly. Your journey to discovering the perfect roast begins with understanding, and we're here to guide you every step of the way.
Ordering & Products
How do I place an order on Hayami Signature Roast?
Ordering is simple and straightforward. Browse our coffee and tea collections, select your preferred products, add them to your cart, and proceed to checkout. We accept multiple payment methods, including Visa, Mastercard, PayPal, and Apple Pay. Once your order is confirmed, we will roast your coffee fresh and ship it directly to your door in Santa Monica, California.
What types of coffee do you offer?
We offer a diverse selection, including rich blends, aromatic flavored coffees, single-origin varieties, and convenient sample packs. Our coffee categories include Colombia, Honduras, Hazelnut, Caramel, Chocolate Hazelnut, Cinnamon Hazelnut, and Turtle. All our beans are carefully sourced from trusted farms around the world and roasted to bring out their natural flavor and character.
Do you offer tea products?
Yes, we offer a delightful range of premium teas, including Mango Treat, Jasmine, Peach Paradise, Masala Chai, English Breakfast, Hibiscus Berry Tea, Matcha, and Apple Cider Rooibos. Our teas are priced from around $22.99 to $23.99 USD and are crafted to deliver a smooth, rich experience for every moment of your day.
What is a sample pack, and what does it include?
Our sample pack allows you to explore multiple coffee varieties before committing to a full-size. Each sample pack is priced at around $22.99 USD and includes several different flavors to help you discover your perfect match. They are ideal for exploring new flavors or finding a thoughtful gift for the coffee enthusiast in your life.
Do you offer single-serve coffee capsules?
Yes, we offer 12-pack single-serve coffee capsules priced at around $22.99 USD. These capsules are compatible with most single-serve coffee machines and provide a convenient, mess-free brewing experience. Each capsule is perfectly measured to deliver consistent flavor and aroma in every cup.
Shipping & Delivery
Where do you ship your products?
We ship our freshly roasted coffee and premium teas to customers worldwide. Our shipping destinations include the United States, the United Kingdom, Canada, Australia, and all EU member states. Whether you are in Santa Monica or across the globe, we are committed to delivering fresh coffee to your door.
How long does shipping take?
Shipping times vary by location. Domestic orders within the United States typically arrive within 3-7 business days. International orders may take 7-14 business days, depending on the destination country and customs processing. We ship directly from our roastery in Santa Monica, California, to ensure your coffee arrives as fresh as possible.
Do you offer free shipping?
We aim to provide competitive shipping rates for all our customers. Shipping costs are calculated at checkout based on your location and order weight. For specific information about shipping rates to your area, please proceed to checkout or contact our customer support team for assistance.
How are your products packaged for shipping?
All our products are carefully packaged to preserve their freshness and quality during transit. Coffee is sealed in bags with one-way valves to allow CO2 to escape while preventing air from entering. This ensures maximum flavor retention from our roastery in Santa Monica to your doorstep, maintaining the rich aroma and taste you expect.
Can I track my order?
Yes, you can easily track your order using the tracking number provided in your shipping confirmation email. Simply click the tracking link or enter the number on the carrier website for real-time updates. You can also log into your Hayami account to view your order status and shipping information anytime.
Payment & Billing
What payment methods do you accept?
We accept a wide variety of payment methods for your convenience, including Visa, Mastercard, American Express, Discover, PayPal, Amazon Pay, Apple Pay, Google Pay, Shop Pay, Bancontact, and Diners Club. Select your preferred payment method at checkout and enjoy a secure, hassle-free purchasing experience.
Do you offer international currency options?
Yes, we support multiple international currencies based on your location. When you select your country at checkout, prices will be displayed in your local currency. Exchange rates are updated regularly to ensure you receive fair pricing regardless of whether you are ordering from the US, UK, Canada, Australia, or the EU.
When will I be charged for my order?
You will be charged when you place your order. Once you complete checkout and receive your order confirmation email, your payment is processed immediately. If you have any questions about billing or notice any discrepancies, please contact our support team right away.
Is my payment information secure?
Absolutely. We take the security of your payment information very seriously. All transactions are processed through Shopify's secure payment system with industry-standard encryption. We never store your complete payment details on our servers, ensuring your financial information remains protected throughout your shopping experience with us.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your Hayami coffee experience. If you are not happy with your purchase, please contact our customer support team within 30 days of delivery. We will work with you to resolve any issues and ensure your satisfaction remains our top priority.
Can I exchange a product?
Yes, we accommodate exchange requests whenever possible. If you received a product that does not meet your expectations or you would like to try a different variety, reach out to our support team with your order details. We will do our best to arrange an exchange that suits your preferences.
How do I initiate a return?
To start a return, simply contact our customer support team via email with your order number and a brief description of the issue. Our team in Santa Monica will provide you with return instructions and process your request promptly. Refunds are typically processed within 5-10 business days after we receive and inspect the returned item.
What if my order arrives damaged?
We take great care in packaging our products, but occasionally damage can occur during shipping. If your order arrives damaged, please contact us immediately with photos of the damaged items and packaging. We will review your case and arrange a replacement or refund as quickly as possible.
Account & Subscriptions
Do you offer a subscription service?
While we do not currently offer automated subscription deliveries, you can stay connected with us through our email newsletter. Subscribe to our website to receive updates about new products, special offers, and the latest news from our roastery in Santa Monica. This is a great way to never miss out on our freshest roasts.
Where can I find help if I have questions about my order?
If you have questions about your order, you can find answers by logging into your Hayami account to view your order status and tracking information. For further assistance, contact us directly through our website. We are dedicated to supporting every customer's fresh-roasted coffee needs from our Santa Monica roastery.